Thanks to some kind of error, Eleanor, an ordinary woman, enters the afterlife and is sent to the Good Place -- which is definitely not where she belongs.

Eleanor tries to prove to Chidi that she is worthy of his help. Meanwhile, Tahani and Jianyu try to help Michael feel better about the unknown flaw in his Neighbourhood.

Chidi begins formally teaching Eleanor about ethics, and lesson No. 1 is: be kind to your neighbour. Michael and Janet help Chidi find a new, exciting hobby.

Eleanor faces her toughest test yet in her attempt to remain in hiding. Meanwhile, Michael enlists Tahani to help a fellow neighbour fulfil her true purpose.

Eleanor's eagerness to learn ethics from Chidi becomes the full-time job he never wanted. Meanwhile, Michael and Janet focus on a neighbourhood emergency.